Troubleshooting VoIP

Common VoIP Issues

We are in a time of remote working and the reliance on network sensitive protocols is quite high for example VoIP end-user will call (not using VoIP) to complain that they have odd issues with there calls dropping and quality being bad.

Below is a very useful table for troubleshooting the cause to optimise your time.

Enduser reportsMost Likely cause
Choppy VoiceDropped packets (errors) / Jitter
Delay / EchoLatency
Synthetic Voice (Dalek)Jitter / Out of sequence delivery
Soft / Loud Voice / muffled voiceGain adjustment
Silence / Background Noise Voice activity detection (noise gates) / input issue check the MIC

Hope the above helps with common VoIP quality issues.

Leave a Reply

Your email address will not be published.