We are in a time of remote working and the reliance on network sensitive protocols is quite high for example VoIP end-user will call (not using VoIP) to complain that they have odd issues with there calls dropping and quality being bad.
Below is a very useful table for troubleshooting the cause to optimise your time.
| Enduser reports | Most Likely cause |
| Choppy Voice | Dropped packets (errors) / Jitter |
| Delay / Echo | Latency |
| Synthetic Voice (Dalek) | Jitter / Out of sequence delivery |
| Soft / Loud Voice / muffled voice | Gain adjustment |
| Silence / Background Noise | Voice activity detection (noise gates) / input issue check the MIC |
Hope the above helps with common VoIP quality issues.
